Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (303) 571-5611 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

WHAT SEPARATES ULTRA DESIGN CENTER FROM ITS COMPETITORS?

Ultra has built a reputation for supplying the highest quality products in the plumbing and hardware industry. We offer product from over 100 trusted vendors from around the world, thoughtfully displayed in our beautiful showroom. However, what truly separates Ultra from other distributors is the value delivered to our customers, including:

  • Ultra delivers the best buying experience in the industry - We are committed to meeting and exceeding your expectations, and achieving 100% client satisfaction.
  • Showroom Experience - Ultra consistently invests in developing the most engaging and inspiring space, which enables customers to understand and experience the product.
  • Product Selection - Ultra offers thousands of products that meet all project budget requirements and meeting our high quality standards.
  • Knowledgeable Sales Consultants - All of our Sales Consultants have extensive experience and qualifications. You will be in good hands with one of our trained professionals assisting you with your project!
  • Full Warehouse Support - Ultra operates a full-service warehouse. Our team inspects product upon receipt, much of which is fragile, and will store your products until needed on the job-site, which helps reduce jobsite theft and maintain the products in good condition.
  • Family Owned and Operated - Our local, family-owned operation treats customers with great care and a long-term perspective. A company owner is always available to assist clients with any questions or issues.

ARE YOU OPEN TO THE PUBLIC?

Yes, we are open to the public. While we are the go-to resource for architects, designers, contractors and plumbers, our team is prepared to handle the unique needs of homeowners.


DO YOU REQUIRE AN APPOINTMENT?

Consultations are available by walk in or by appointment. We recommend appointments, especially if you would like to work with a specific Consultant or if you need a larger block of time, for example when selecting products for a whole house. If you are interested in an appointment please call, email or book an appointment on our website.


WHAT IS THE BEST WAY TO SHOP AT ULTRA DESIGN CENTER?

All methods are good but the "in store" experience, with the product right in front of you and our professional staff assisting you, is always the best.


DO YOU OFFER ANY "SUSTAINABLE" PRODUCTS?

Ultra is committed to sustainable design and offers many products that minimize environmental impact. For example, we offer a range of products designed to limit water usage without compromising performance. In addition, many products are produced from recycled materials or are made from biodegradable materials. Finally, our brand partners are known for high quality construction and craftsmanship and will last for decades, reducing the impact on landfills. For more information, please consult with one of our trained design consultants.


WHAT SHOULD I BRING TO MY APPOINTMENT?

Our Consultants are best able to serve your needs with as much information as possible, including:

  • Architectural drawings
  • Inspirational photos
  • Product images from our online catalog
  • Samples of other coordinating materials (e.g., cabinets, tile)
  • Pictures of the space
  • Budget or allowance from your builder, if applicable
  • Contact information for the other professionals involved in the project, if applicable


WHAT IS THE TYPICAL ETA FOR A PRODUCT?

Our Consultants are best able to serve your needs with as much information as possible, including:

  • Stock items can be available immediately or up to 48 hours.
  • Quick Ship items are available from 1-4 weeks.
  • Made to order items are available from 4-8 weeks.


DO I HAVE TO WORK WITH A DESIGNER OR AN ARCHITECT?

Working with a designer or architect is not required but can be helpful on more complicated projects. Our consultants are available for design assistance in the showroom. A designer or architect may be able to better assess your individual needs with regard to space, light, color, texture and flow of your overall home environment.


DO YOU INSTALL PRODUCTS?

Ultra Design Center distributes product. We leave the installation to trade professionals. We have an extensive network of trade partners are happy to provide recommendations when requested.


DOES ULTRA PROVIDE DELIVERY SERVICES?

Yes, we offer delivery anywhere within Denver and beyond at a reasonable cost. For deliveries to the mountains we rely on either UPS or common carrier, depending on the circumstances.


WHAT IS THE TYPICAL ETA FOR A PRODUCT?

Materials must meet the following criteria:

  • Returned within 30 days of purchase
  • Complete, uninstalled and undamaged, original cartons

Non-returnable material includes:
  • Special order or custom items
  • Installed products
  • Discontinued products

A restocking fee will be applied to all returns. All returned material is subject to inspection before approval. Please call ahead to inquire about any return possibility.


HOW DOES ULTRA DESIGN CENTER'S PRICING COMPARE?

Ultra is committed to delivering exceptional value. We regularly compare prices to ensure that we are giving you the lowest possible price.


WHAT WARRANTY COMES WITH PRODUCTS PURCHASED AT ULTRA?

Our products are backed by the full manufacturer’s warranty. Should the need arise, our team will assist with coordinating a solution by working with the manufacturer, local manufacturer representatives, and installers. Ultra Design Center does not currently offer an extended warranty beyond the manufacturer warranty.